Most of the times, yes it is. If answering your question takes less than 10 minutes it is free. For more complex issues, we usually charge an hourly fee.
Ask us for pricing on setting up completely Email Parser. Just let us know what you need to do, the emails you receive and the information you want to extract from them and we will give you pricing. Usually, once we have all the details, we will send you a configuration file in one business day.