Purchasing and licensing FAQ

For a more detailed explanation see:
Windows App license agreement
Web App license agreement

Windows app

Is the license key for the Windows app a recurring payment?
Yes. The license key will remain valid for 12 months. If your subscription is active you will automatically receive a new one by email before it expires.
I purchased a license key before April 2021. Will I receive a yearly charge?
No. Before April 2021 the Windows app was not subscription based. You will not receive additional charges. However, if you download and install a new version it may ask you to subscribe.
Do I have to purchase a license key if I want to use the Email Parser Web app?
No. License keys are only for the Windows app.
I have an existing subscription to the Web app. Can I use the Windows app?
They are purchased separately, sorry. Although the Windows app and the Web app are quite similar, they are different products.
How many installations can I have running with one license key?
Up to 3 computers.
Will my license key work with new versions? How updates/upgrades work?
Yes. You can always run the latest version.
Do the license keys expire?
Yes, usually after a year. Unless you request a license key for more time contacting tech support.


Web app

Does Email Parser Web app requires a recurring payment?
Yes, after the 30-day free trial, an active recurring payment (prices here) is required.
Is there any commitment regarding on how much time I have to keep paying the Email Parser Web app subscription?
No. You can cancel your subscription and stop paying anytime.
I have an existing subscription to the Windows app. Can I use the Web app?
They are purchased separately, sorry. Although the Windows app and the Web app are quite similar, they are different products.
Is there any setup fees?
No, unless you explicitly ask us to configure Email Parser for you (we charge an hourly fee)

Do you miss any question or feel that something is not clear enough?
Please, let us know.