Running an external program

This item is not supported in the Web app
See the item compatibility table

See also:
Running a command under the Windows command prompt
Running a PowerShell script

Use this action to call an external program when an email is processed. You can also pass the captured fields as parameters as seen in the screenshot above. The output of the called program is captured and shown in the output window:

Common issues and questions

When running this action, Email Parser stops responding and does not process any further emails.

Email Parser will wait for the external program to finish before doing any other action. Check that the external program does its job and closes itself running it with the same arguments outside Email Parser.

I get different results (or even errors) when calling the external app in Email Parser

Note that when Email Parser is run as a service, the user rights actually used are those from the “LOCAL SERVICE” user (unless you set something different under the control panel->services). This means that the network drives may not be available or the rights to access some folders may not be the same as if you manually launch the external app from the command line.