When I use the automated process to create a new email, once the email is completed and I am testing, and also in "live" environment, there are multiple spaces between a completed line and the next line:
i.e.
this is what I put as the email format:
----- start of my template
The following email was received from:
<%From%>
and retrieved by our automated email system and forwarded to you for further processing:
<%Body%>
Please do not reply to this email. This email was created from our automated system.
----- end of template
There are 5 lines in my template.
When the email is generated, between each typed line, there are about 6 or 8 blank lines... I get the following format:
----- start of email -----------------------------
The following email was received from:
<%From%>
and retrieved by our automated email system and forwarded to you for further processing:
<%Body%>
Please do not reply to this email. This email was created from our automated system.
----- end of email -------------------------------
This is very annoying. I haven't been able to figure out why so many spaces are being added at the end of each line to cause the spacing problem.
i.e.
this is what I put as the email format:
----- start of my template
The following email was received from:
<%From%>
and retrieved by our automated email system and forwarded to you for further processing:
<%Body%>
Please do not reply to this email. This email was created from our automated system.
----- end of template
There are 5 lines in my template.
When the email is generated, between each typed line, there are about 6 or 8 blank lines... I get the following format:
----- start of email -----------------------------
The following email was received from:
<%From%>
and retrieved by our automated email system and forwarded to you for further processing:
<%Body%>
Please do not reply to this email. This email was created from our automated system.
----- end of email -------------------------------
This is very annoying. I haven't been able to figure out why so many spaces are being added at the end of each line to cause the spacing problem.
* Note - the %from% and %body% fields format correctly - i.e. - in the %body%, if there are 10 lines, then only the 10 are placed, but, after all the lines, there are many spaces.
I spoke too soon. Even on the <%body%>, it appears to be adding an extra CRLF on each line on the incoming email body - i.e. - in the forwarded <%body%>, each line is double spaced on the new email that is forwarded or sent.
Okay, I have been doing a lot of testing and research on this specific issue. It appears that is may not be the automated email parser program specifically. I am using Outlook as my email client; there is a known "bug" about Outlook double spacing emails (Google is a wonderful tool!).
However, based upon my current knowledge, I am wondering if there can be an explanation of the difference between using the Body and Body_HTML screens when creating email.
In order to solve my problem at least part way, I have taken to using HTML formatted data and sending as message via the Body_HTML screen; this seems to work best. Since I am doing this, what would be the purpose of having just the Body screen? That seemed to be the screen that I was having the most issues with.
However, based upon my current knowledge, I am wondering if there can be an explanation of the difference between using the Body and Body_HTML screens when creating email.
In order to solve my problem at least part way, I have taken to using HTML formatted data and sending as message via the Body_HTML screen; this seems to work best. Since I am doing this, what would be the purpose of having just the Body screen? That seemed to be the screen that I was having the most issues with.
